FAQ's

HOW CAN I PLACE AN ORDER?

In order to place an order with zeyocart.store, you will be required to:
o Sign in to your online account( optional )
o Shop for the items you want
o Add the items to your Shopping Cart
o Proceed to checkout
o Enter billing and shipping information( make sure the billing address is same as the shipping address)
o Provide payment information
o Review and submit your order
o Check for order confirmation via email or text

HOW WILL I KNOW IF zeyocart.store HAS RECEIVED MY ORDER?
After you place your order, you will receive an acknowledgement e-mail from zeyocart.store (customer@zeyocart.store) to confirm that your orders have been well-received. Next working day local customers (within Pakistan) will receive a phone call from our department to confirm your order. Do note that an order will only be shipped when its credit card payment has been approved, and in case of COD orders. An order is shipped when billing and delivery address is verified. Alternatively, you may check the status of your order through “My Account”.

I DID NOT RECEIVE ANY SALES ORDER SUMMARY, WHAT DOES THAT MEAN?
A sales order summary is an auto-generated e-mail where zeyocart.store acknowledges the order you placed. You should receive this order summary within 30 minutes upon placing your order (please make sure that the e-mail is not sent to your junk folder).

THERE’S A MISSING ITEM IN MY ORDER, WHAT SHOULD I DO?
If there is any missing item(s), please contact at us right away at the provided email: customercare@zeyocart.store or call us at: 0336-6550093 during working hours.

HOW WILL I VIEW MY ORDER DETAILS AND HISTORY?
Sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.
Order details are also sheared via an automated email once an order is placed, be sure to check your inbox for the order confirmation email and order details.

HOW DO I TRACK MY ORDER STATUS?
The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link. In-case you are unable to find the email in your inbox contact the customer care team at zeyocart.store for assistance.

AM I ABLE TO TRACK MY ORDER?
Yes, when we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment. Sometimes this email is directed to the customers spam folder.

CAN I CANCEL MY ORDER?
Unfortunately, we are unable to cancel an order once it has been processed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.

CAN I AMEND MY ORDER?
Unfortunately, we are unable to amend an order once it has been processed/Shipped. This includes changing the size/color of an item, removing an item, changing the payment methods or delivery mode.

CAN I ADD ITEMS TO AN EXISTING ORDER?
All order received at zeyocart.store are processed/shipped within 12 working hours. In-case the order has been shipped, it is not possible to combine orders or add items to an existing order.

Returns & Exchanges Policy For An Online Purchase

We will gladly accept any unworn, unwashed merchandise with original tags that has been purchased from our online store. The article has to be sent back within 15 days of purchase for a refund or an exchange.
Please return goods with a copy of the invoice and mention the reason for returning the items.
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
Delivery Charges will not be refunded.
Refund requests will be processed within 7 working days after receiving the return products.
Refunds will be made via Jazz cash, online banking or in the form of a coupon code.
All returns should be sent to SHIPPING ADRESS GIVEN ON CN SLIP ATTACHED WITH YOUR PRODUCT 
If the article was purchased from our most recent collection it can be exchanged from any of our outlet as well. Make sure the tags are attached to the article and the invoice is presented at the time of exchange.
Incase the article has been further discounted from the time of purchase. The exchange will be made at mark down pricing.
For further assistance about exchanges and returns, please contact us at customercare@zeyocart.store

Follow these simple steps to return or exchange your item purchased from the online store: